Outsourcing company is your partner, who helps in raising your business to a height of a tower.
Raj Kanojia, CEO of C2C customer care says, “The process of selecting an outsourcing partner not only depends on relationship with client- vendor but how Outsource Company provides services like its own company”.
If outsourcing company think about only its profit without providing right service at right time it will be hazardous to your business.
Before choosing a company you should be caution about their strength and weakness and how to make their strength your own by overcoming their weakness.
Having the knowledge of technology provided by your partner is important. Your partner should have technology compatible with your business. It should be fast and latest to complete your work before time to keep you ahead of your competitor.
Are you comfortable with accent of your service provider? Check to see if the staffs are easy to understand by your customer. You can have sample by testing their voice on VOIPS.
Have the knowledge of location of your service provider. You can avoid loss in case of natural calamities. The countries prone to natural disasters can cause break in services.
4.) Time Zone Difference
You should know time zone difference so that you can ask whether their agents are ready to provide services to your customer round the clock.
Check the security measures taken by our partner to prevent leakage of data of your company. Your partners’ software, security camera and security guard should be are reliable.
Sign necessary documents to avoid any governmental or personal conflicts. Fix the payments and mode of payments before assigning work to your partner.
7.) Customer Record
Ask your partner to keep the record of customer and provide you weekly or monthly as your requirement.
You should have confidence in your partner. Doubts are not good for your business. So, choose your partner who can stand with your expectation. It can work for your company as they are working for their own company.