What is Live Phone Answering Services?
A live Phone Answering Service relies on the live operator to answer the call at any time of day instead of the automated voice message or IVR system. The operators are trained in phone answering services personally and responsiveness to the customer has increased its demand in the call center of the BPO industry. If you decide to outsource your answering services you will get several benefits with high-quality services at competitive rate. India is among the companies favourite choice for outsourcing services.
What are the benefits of using outsourcing live phone answering service?
• Miss a call, miss a customer : Sometimes when your staff is busy in doing some important work or your office is close you can lose an important customer. Outsourcing phone answering services give you the opportunity to retain your customer by answering the phone and book an appointment for you.
• Relieve your staff of extra burden : Phone answering service can distract your staff’s attention from another more important work. But the skilled staff of phone answering services will not only proficiently manage your phone calls but also manage day-to-day record for you.
• Saves the expense of hiring extra staff : You will have to spend money on hiring staff for phone answering service and paying salary and other allowances. You will have to spend money on arranging space, technology and infrastructure. But you can save money by outsourcing phone answering services.
• Personal touch to each customer : A person taking the call instead of a machine relieves the stress of customer in times of emergency by giving personal touch and understanding customer’s problem better.
• Nonregular hour services : For global business and some other business, 24 hour answering services are beneficial for the growth of business. It helps you to provide Customer Support Services even to different time zone.
• Save your Time : You will have to spend time on hiring staff, training them and managing their performance. You can avoid this entire burden and save your time by just outsourcing the services to call center.
• Right technology is important : It is a very essential to have the latest technology to provide effective technical service to your customers. Call Centers have technology which can handle high volume incoming calls.
• Get expert trained staff : Phone answering services provide expert staff to answer your phone calls, take messages, set appointments, handle sales and more.
• Make the First Impression : Customers are not fully satisfied by auto answering machine because it delivers only recorded answer whereas real person will listen carefully to customer’s problem and give the satisfactory solution.
Call2customer can manage off hours call for you, we provide 24 hours services to our clients. Our trained staff is expert in making the first impression on the customer for your brand. We provide you the catalogue of your calls and messages. We have cloud-based technology so you can access data according to your convenience. We provide fastest accurate services. Our trained staff transfers the calls to appropriate people quickly in case of requirement. We help you to maintain calendar and diary software. If you are looking for committed and reliable services for Phone Answering Services, Call2Customer is the right combination of budget and quality.