We have used the services of C2C for both the collection of data and other data driven projects. At all times C2C has been very professional and carried out all the projects with extreme attention to detail. The reporting feedback which is provided on a regular basis enables us to track the substantial value that C2C is providing. I would not hesitate to recommend C2C to anyone considering any of their outsourcing services.Graham Hellier MBE Verified Learning Spain / UK / Australia
I started by outsourcing Content Development to C2C. And overtime I also outsourced my book-keeping to them and they also assisted me in recruiting a person for my firm! They are truly HOLISTIC outsourcing vendors. Whether you want a KPO service or a BPO, they have it all under one roof.Founder CEO, Travel agency
I got an internal audit done from them and was impressed by their farsighted and practical suggestions on saving costs through outsourcing. I then opted for their customer care call center, and have been sustainably making profits since then!CEO, E-commerce portal of home appliances
I had outsourced Lead Generation to many vendors. But nobody got me better leads than C2C. My sales doubled overnight with their superb leads!Marketing Manager, Insurance Services
Q1 what size of projects can C2C implement?
At Call2Customer, starting from micro projects which require 1-5 personnel, we go up to large projects which require 500 personnel. As our infrastructure supports a workforce up to 500, we can seamlessly scale up any project up to this size. Our core staff strength is 200 right now. Additional people are recruited as per the project requirements and workstation and staff can be scalable at required.
Q2 how much time does C2Crequire to begin operations, after a project is assigned?
It mainly depends on the nature of the project. Human Resource services and Accounting Services can begin within 24 hours. Back-Office Projects can start within 48 hours. Call Center Projects require a Training Time period ranging from 5-15 days.
Q3 Does C2C offer option to customize Service Level Agreement?
Yes. We realize that each client is unique and their requirements also. Therefore we draft unique SLAs for each client.