We have used the services of C2C for both the collection of data and other data driven projects. At all times C2C has been very professional and carried out all the projects with extreme attention to detail. The reporting feedback which is provided on a regular basis enables us to track the substantial value that C2C is providing. I would not hesitate to recommend C2C to anyone considering any of their outsourcing services.Graham Hellier MBE Verified Learning Spain / UK / Australia
I started by outsourcing Content Development to C2C. And overtime I also outsourced my book-keeping to them and they also assisted me in recruiting a person for my firm! They are truly HOLISTIC outsourcing vendors. Whether you want a KPO service or a BPO, they have it all under one roof.Founder CEO, Travel agency
I got an internal audit done from them and was impressed by their farsighted and practical suggestions on saving costs through outsourcing. I then opted for their customer care call center, and have been sustainably making profits since then!CEO, E-commerce portal of home appliances
I had outsourced Lead Generation to many vendors. But nobody got me better leads than C2C. My sales doubled overnight with their superb leads!Marketing Manager, Insurance Services
Q1 how will you assure me about the quality of calls?
Before the project begins, you can choose to have mock calls with our Agents. Only when you approve the Agents' call handling ability, do we begin our project.
Q2 Do the Agents speak in an easy to understand and neutral accent?
All our Agents speak in the Global neutral accent. We also have provision of Accent Training in American, UK, and Australian accent, if the client demands an accented voice. But most of our clients today prefer the Global neutral accent, which our Agents have mastered.
Q3 what is your Reporting system?
We have 100% call recording system, and you can get access to all our recordings. Besides this we have a daily, weekly and monthly report generation.
Q4 what is your Quality Control System?
We hold Calibration Sessions with our client to develop a model conversation. After that we implement it on the floor through Quality Managers, Quality Supervisors and Quality Analyst. For every 10 Agents, we have 1 Quality Analyst, so that personal attention can be provided to all.
Q5 what do I do if my customers have a complain about the customer care service?
We have a clear cut escalation process to deal with any complaints. We first obtain the detailed complaint from you then convey it to our Quality Manager. The concerned Agent will be probed with regard to the complaint and a resolution.