What our client says about us:

  • We have used the services of C2C for both the collection of data and other data driven projects. At all times C2C has been very professional and carried out all the projects with extreme attention to detail. The reporting feedback which is provided on a regular basis enables us to track the substantial value that C2C is providing. I would not hesitate to recommend C2C to anyone considering any of their outsourcing services.

    Graham Hellier MBE Verified Learning ­ Spain / UK / Australia
  • I started by outsourcing Content Development to C2C. And overtime I also outsourced my book-keeping to them and they also assisted me in recruiting a person for my firm! They are truly HOLISTIC outsourcing vendors. Whether you want a KPO service or a BPO, they have it all under one roof.

    Founder CEO, Travel agency
  • I got an internal audit done from them and was impressed by their farsighted and practical suggestions on saving costs through outsourcing. I then opted for their customer care call center  and have been sustainably making profits since then!

    CEO, E-commerce portal of home appliances
  • I had outsourced Lead Generation to many vendors. But nobody got me better leads than C2C. My sales doubled overnight with their superb leads!

    Marketing Manager, Insurance Services

Our Expertise

C2C began its operations as an enterprise in 2011. All our Services of BPO and KPO were in offering since inception. Our management strongly believed in hiring only the best talent, to uphold the quality of services. This has resulted into a core team of experts in C2C. A glimps of our expertise is as follows:

BPO Services

  • Experienced Agents Experienced Agents: We don't hire fresher Call Center Agents. The minimum experience required is 6 months. For any managerial position like of Floor Manager, Quality Analyst, Quality Supervisor etc, minimum 3 years of relevant experience is mandatory.
  • Global Accent Global Accent: All our Agents are proficient in neutral Global accent. Pronunciation skills are an integral part of our interview procedure, and anybody with incomprehensible language is simply not recruited in C2C. We also have specific trainings for American, British and Australian accent, on the basis of project requirement.
  • Training and Capacity Building Soft Skills Training and Capacity Building: We strongly believe in regular training for our employees, as this enhances their individual skill set and benefits the organization also. The Agents are taught about the best Tone and Tenor for call and they are trained to use refined language. Agents are also given tips on sales and marketing through persuasive eloquent voice, which benefits them in their Tele-marketing and Lead Generation calls.
  • 24x7 Work culture 24x7 Work culture: C2C is operational 24 hours round the clock. And we are available to our clients all the time.

KPO Services

  • Zero Defect Delivery Zero Defect Delivery Promise: All the Data related services which we perform are free from any error as we have a stringent quality control system in place.
  • Time-Bound Delivery Time-Bound Delivery: As we are operational 24x7, adherence to deadlines happens naturally. We have a record of submitting all our deliverables before time.
  • Experienced Staff Experienced Staff:

    Account Services
    Our Manager of this department has Accounting and Finance Consultancy experience of more than 20 years alone.
    Each of the professional working in Accounts and Finance Services has minimum experience of 3 years.

    Human Resource Services
    The Manager of HR Services has more than 20 years of experience in Human Resource Department alone.
    Each professional of this department has minimum 2 year experience in HR.